Downloads and Installation

Do I need to install special software on my computer to play?  After you’ve completed your registration you will need to download and install the software.

Installation is easy and only takes a few minutes.  Of course if you run into a problem our support team is available to help; you can contact support@arcadestrip.com.  Please be sure to include as much detail as possible: the exact nature of your problem, the type of computer you’re using, the operating system, how you connect to the internet and any other information you think may be helpful for Us.  Remember, the more info you provide the quicker We’ll be able to get your issue resolved.  Note: We attempt to answer all queries within 24 hours; weekend responses may take a bit longer.

Vista Information

Does your system support 64-bit machines?Yes, our software will operate on 64-bit machines. Just follow the download instructions above.  Be sure to allow the software to install into the default paths and directories displayed during the installation process.

I’m logging on to the software and it’s trying to install an update.  Why won’t it complete?  This is related to User Accounts Control.  First, turn off User Account Controls: open Control Panel and click the icon for User Accounts; click the link that says Turn User Account Control on or off; uncheck the box that says Use User Account Control (UAC) to help protect your computer.  Next restart your machine.  Now log back on to our software and let the download complete; when the download is complete, go back to Control Panel and turn UAC back on again.

I’m trying to install the software on my Vista machine but each time I try I get a message that says ‘Windows cannot access the specified device, path or file.  You may not have the appropriate permission to access them’ and the software won’t install.  What do I need to do?This is related to how the security features in Vista allow programs to launch and run.  First, go back to the download page and click the Download NOW! link. A download dialog box will open; click the Save button.  This will save the installer to your desktop.  Once it's on your desktop, right mouse-click the icon and select Properties.  Toward the bottom of the General tab you should see a security warning that says 'This file came from another computer and it...' and to the right of it is a button that says 'Unblock'; click the Unblock button; click Apply then OK.  Double click the installer icon to launch it; it should run now.

If after doing this you still have trouble, it may be related to User Accounts Control.  First, turn off User Account Controls: open Control Panel and click the icon for User Accounts; click the link that says Turn User Account Control on or off; uncheck the box that says Use User Account Control (UAC) to help protect your computer.  Next restart your machine.  Now, double click the installer icon to launch it; it should run now.  Once the software is installed you can go back to Control Panel and turn UAC back on again.

Technical Issues

I’m trying to register but I’m getting a message that says I can only have one account – but I don’t have an account yet.  Why am I getting this message?  This usually happens when you try to register using a browser other than Internet Explorer and happens most frequently to AOL users.  If you get this message while signing up, email customer support and We’ll help you complete your registration.

I’m trying to register but I’m getting a message that says the ‘bot code is invalid.  What does this mean?  This usually happens when you try to register using a browser other than Internet Explorer.  Be sure you’re only using IE when completing the registration form.  Additionally, cookies must be enabled on your machine for this part of the registration process to complete.  To check if cookies are enabled: using IE, click Tools>Internet Options then the Privacy tab; under Privacy click the Advanced button.  Be sure it is set to accept cookies from both First and Second Parties.

While playing a game the computer screen/connection icon keeps flashing from green to yellow and/or I’m getting messages about Network Latency.  What does that mean?  Our software relies on instant, real-time communication between your PC and our servers.  From time to time even the fastest Internet connections can slow due to network congestion.  If this happens during game play, our software will invoke a series of steps that are aimed at keeping logged on and connected.  If the software is able to re-establish your connection you’ll be ‘fast forwarded’ to bring you back up to speed with the game.  If you are fully disconnected during game play, you can rejoin your table after you’ve logged back on by clicking either the Rejoin button in the lobby listing or the flash number by ‘My Games’ which can be seen in the upper right corner of the lobby window.

Why do I keep getting booted while I’m playing?  See the above question; our software relies on instant, real-time communication between your PC and our servers.  From time to time even the fastest Internet connections can slow due to network congestion. 

I use Vista but I can’t get the tables to load.  What do I need to do?  Vista users may need to make a minor adjustment to that operating system for our software to work correctly:

• Select the “Start” menu button 
•  Open the “Control Panel” 
•  Select “User Accounts and Family Safety” 
•  Select “User Accounts” 
•  Select “Turn User Account Control on or off” 
•  Make sure the “Use User Account Control (UAC) to help protect your computer” check box is empty (disabled). 
• Select the OK button
• Close all windows and restart your machine

I’m getting error messages when trying to log on.  What should I do?  Our support team can assist you with this issue but We’ll need to know the exact (or as close to exact) text of the error message.  Please be sure to include as much detail as possible: the exact nature of your problem, the type of computer you’re using, the operating system, how you connect to the internet and any other information you think may be helpful for Us.  Remember, the more information you provide the quicker We will be able to get your issue resolved. 

Help

Whom do I contact for help?  Didn’t find the answer you needed here?  Our support team is available to help; you can contact them at Support@arcadestrip.com.  Please be sure to include as much detail as possible: the exact nature of your problem, the type of computer you’re using, the operating system, how you connect to the internet and any other information you think may be helpful for Us.  Remember, the more information you provide, the quicker We’ll be able to get your issue resolved.  Note: We attempt to answer all queries within 24 hours; weekend responses may take a bit longer.